About the educational program:
Restaurant and Hotel business are an integral part of tourism, which, in turn, is a rapidly developing industry in Kazakhstan with the support of the state. With the opening of new hotels and restaurants and the development of the hotel and restaurant business, the labor market needs specialists in this specialty. By studying under the educational program “Restaurant business and hotel business”, You can become a sought-after specialist with a promising career, from a customer service Manager to a hotel or restaurant Director.
Studying under the educational program “Restaurant and hotel business”, students will understand the basic terminology and theoretical concepts of restaurant and hotel business, and get practical skills in the restaurant and hotel business. These skills include working with hotel staff and managing their activities, managing purchasing and reception services, understanding the management system of a public catering establishment, studying the technological capabilities and operations of restaurant kitchens and halls, providing high-quality restaurant and hotel services, evaluating this quality, and using information and other modern technologies in the process of restaurant and hotel management.
In the future, graduates of the educational program “Restaurant and Hotel business” will work in the areas of recruitment of new personnel, evaluation of staff performance, service control and quality assurance, control of technological processes in the restaurant and hotel business, and organization of banquets and events.
Studying under the educational program “Restaurant and hotel business”, students will receive a wide range of theoretical, practical and personal skills. Students will receive such theoretical knowledge as the rules and standards of restaurant and hotel services, as well as legal and legal standards for the restaurant and hotel business. In addition, students will be able to learn methods of recruitment, personnel management and control, and other skills of working with personnel.
In the field of practical skills, students learn to work in specialized programs for the restaurant and hotel business, including hotel booking databases, tickets and means of transportation. Also, students will learn how to manage technological systems in the restaurant and hotel business, along with managing purchasing, delivery and service services. In addition, students will learn how to provide high-quality service and evaluate the work of staff. Moreover, students will gain skills in working with common programs used in the hotel and restaurant business, such as Microsoft Excel.
Along with theoretical and practical skills, students will be able to develop their personal qualities and acquire such skills as the ability to think creatively and make non-standard and complex decisions, leadership, initiative, responsibility, communication skills and teamwork, and other skills of working with people.